What do I do if I disagree with an action taken by the Health and Human Services Agency on my CalFresh case?You have the right to appeal any decision made by the county including how your benefits were computed and any action to discontinue your benefits. Instructions for filing an appeal can be found on the back of any Notice of Action, or you can call 1-800-952-5253 (TDD call 1-800-952-8349).
How do I get my CalFresh benefits?
- Your benefits will be available every month on a plastic electronic benefit transfer (EBT) card.
- You will be sent an EBT card, or you can pick it up in the office where you applied for CalFresh. You will be able to select a secret code (Personal Identification Number-PIN).
- With the EBT card and your secret code, you will be able to access your CalFresh benefits at any grocery store that has a Point of Sales (POS) device with the Quest logo.
What do I do if I lose my EBT card?Report a lost or stolen card immediately by calling EBT Customer Service at 1-877-328-9677. You can have a new card issued by mail or you can pick up a new card in the HHSA offices located in Woodland and West Sacramento.
If I am receiving SSI/SSP, can I also receive CalFresh benefits?If you are receiving SSI/SSP, you cannot receive CalFresh benefits in California. However, other members of your household may be eligible to receive CalFresh benefits.
Do I need to be a U.S. citizen to receive CalFresh benefits?
No. Certain non-citizens, such as those admitted for humanitarian reasons, those admitted for permanent residence, honorably discharged U.S. veterans, many children, elderly immigrants, and individuals who have been working in the United States for certain periods of time, are eligible for CalFresh. Even if you are not eligible yourself, other members of your household may be eligible.
CalFresh benefits are NOT considered a public charge. Receiving CalFresh benefits will not affect your immigration status, application for a green card, or application for U.S. citizenship.